Find here the answers to the most frequently asked questions about our products.
Do your products contain allergens?
Yes. Our cookies contain nuts and may contain traces of walnuts, peanuts, milk, and gluten. ⚠️ Always check the ingredients list before buying.
How are the products packaged?
Each Madore box is packaged in luxurious packaging, designed to preserve freshness and offer an elegant presentation, ideal for gifts.
What ingredients do you use?
We primarily use:
- Pistachio
- Almond
- Hazelnut
- Cashew
- Peanut
- Premium quality natural ingredients
No compromise on taste and freshness.
What is the shelf life?
Our biscuits can generally be stored for 5 to 6 months in a cool, dry place.
The “Best before” date is indicated on each box.
Can I return a product?
For food hygiene reasons, opened products cannot be returned.
If you have any problems, contact us and we will find a solution.
How do I contact customer service?
You can contact us via: Email, Website form, Social media
We usually respond within 24 to 48 hours.
Do your products contain gluten or dairy products?
Our cookies are gluten-free and dairy-free . However, they may contain traces of gluten and dairy , as they are manufactured in an environment that may handle these ingredients. ⚠️ We recommend that people with severe allergies consult a healthcare professional before consumption.
Do you deliver?
Yes, we deliver worldwide.
Delivery times generally vary between 2 and 5 business days depending on the region and the delivery method chosen by the customer.
What payment methods do you accept?
We accept: Credit cards, Debit cards, Secure online payments
All transactions are protected.